At Carpet Force, we handle almost any time of assignment within the Atlanta Carpet Cleaning market. In addition, we have insurance and equipment to handle residential and commercial assignments alike. One of our most popular sources of business is property managers. Since they are responsible for, often times, hundreds of houses, we work with them hand in hand on a weekly basis. Since we are a very honest and ethical company, we have been able to earn the trust and business of numerous property managers within the Atlanta Carpet Cleaning market place. The only restriction we have is high rise apartment buildings. Since apartments are so high, our trucks can’t reach into anything higher than a few stories.
Since the Atlanta Carpet Cleaning industry is so competitive, we have to have our act together. We will be the first to admit, we are not the least expensive, we are priced at fair market value but deliver much higher than average quality. The old saying you get what you pay for is true, but with us, you get your moneys worth and then some. Our entire operation is geared toward the repeat customer. Any other philosophy would lead to just spinning our wheels. Our best relationships are our long term maintenance assignments. By allowing us to protect your carpeting on a long term basis, the home owner is able to avoid long term replacement and repair expenses. The old saying an ounce of prevention is worth a pound of cure applies to our business. It may cost an ounce for maintenance but the pound in our analogy is thousands of dollars. It is a sad sight to see carpeting that was put in a few years ago that already needs to be replaced. We have seen it happen, trust us on this one, maintenance is the most cost effective approach. Not to mention the long term health and aesthetic benefits of maintaining a clean home to boot.
In keeping with our philosophy of the door is always open, please let us know any ideas you have on our service and most importantly how we can improve. Do you have any comments you would like to add? We also take anonymous replies at carpetforce@gmail.com, any comment/suggestion is always welcome, we are in this business to learn and grow at all times.
The door is always open for feedback, we want to know what our valuable Buckhead Carpet Cleaning customers are thinking. For that reason, we invite you to email us anytime at carpetforce@gmail.com. Write us anonymously if you have to but please let us know any improvements that we can make. The single most important part of our business is making certain we are always on the mark. We learned a long time ago that paying attention to what our customers want is the best and most source of market research.
A true mark of a professional is the willingness to accept criticism. A novice will be defensive and take it personal. A professional will look at adversity as a chance to improve for the long term. By taking the silver lining in clouds of doubt, a negative experience can be turned into a learning and therefore profitable endeavor. This is the only way we know how to look at our negative experiences. In addition, our positive experiences are examined as well. If it isn’t broken, why fix it, right? For that reason we reinforce positive behaviors in our employees and politely explain how improvements can be made.
If there is one area we are not shy about, it is our process and how critical it is for our survival. For that reason, each of our highly trained Buckhead Carpet Cleaning professionals are made aware the day we bring them into the company, if you can’t take criticism, this is the wrong place for you. Simply put, we pay the most but we demand the best. That means an open and professional attitude for their performance. The number one term is accountability with us. If you create the problem, you are responsible for it, period. If we make a mistake that inconveniences our customer, by definition, that is not service and the customer needs to be compensated for it. That is the way we have been doing business for over 20 years now and it isn’t going to chance, no matter how many technological advancements we incorporate into our company.
So with that in mind, please add to this blog any areas we are doing well and what items we can do to improve. Do you have anything you wish to add? Even anonymous feedback is greatly appreciated and helps us grow.
At Carpet Force, we don’t try to reinvent the wheel. Instead we have learned from the past and use that information in the Alpharetta Carpet Cleaning market. Not reinvesting the wheel requires a lot of discipline and faith in our customers. Instead of doing what we think is right, we have chosen to let our customers drive the bus. This means we track every single customer comment. We can honestly state the it is absolutely amazing what we have learned from our customers. Some of the requests they have made have really helped us run our business more efficiently.
Since we operate in a transient business hub, there is a wealth of information out there. We continually meet a lot of interesting people during our daily business activities. One particular couple who was really into web technology suggested to us that we give Start Counter a try. One year later, we can honestly say it has really helped our web traffic and customer origination analysis. By keeping an open mind, there are all sorts of areas of improvement out there. We realized that by relaxing a little bit and trusting people, great improvements can be made. Not only improvements but different ways of looking at a situation have struck as well.
Since Alpharetta is a fairly large area, we have a lot of Alpharetta Carpet Cleaning assignments in that city. By tracking every single comment card, we learned what our customers prefer. In simplest terms, they want competitive pricing and to get the problem fixed the first time, without having to revisit the problem. Our clientele continues to give the message, we don’t mind paying for quality but we need you to operate efficiently and moving along. In addition, our customers in Alpharetta are surprisingly patient, as long as the quality is there. If we had to come up with three key terms that described customer demand for Alpharetta Carpet Cleaning, it would be quality, scheduling and honesty.
Keeping customers happy really is not rocket science. Instead of going on our own understanding, we have decided to relax a little and open our ears. The end result is our business continues to grow in a down economy. If there is one thing our Alpharetta customers are is networked. If you do a good job for those folks, they tell people, a lot of people. That is why we have always and will continue to believe that the best source of advertising is top notch quality. Any other game plan is a losing battle you don’t need to be genius to know that.
At Carpet Force, we have performed more cleanings in the Marietta Carpet Cleaning market than any other city. The primary reason for this is we are based out of Smyrna and Marietta is the closest adjacent city. Also, our preliminary marketing efforts, over 20 years ago were directed at the city of Marietta. As a result, we have had hundreds of long term repeat customers who have used us over that time period. If we had to state or biggest asset, it is our ability to earn repeat business. We like to keep our policies open and honest at all times. The end result is we earn trust and long term relationships.
It may not be wise to admit weakness to the general public but we are going to disregard that advice for the remainder of this article. The truth is advertising and marketing have never been our real strengths. All we have really had is experience, hard work and honestly. That has gotten us by for over 20 years. When we perform a job, we do it to our absolute best ability and charge honest prices. As a result, we have grown by just word of mouth. Until the economy got really ruff, we haven’t had a need to even be on the Internet. All we have ever really had is out service, if that isn’t better than the competition, we would have been in trouble.
Instead of existing on lots of marketing and advertising, we have existed on honesty and hard work pure and simple. Some of the larger companies who get thousands of calls can afford to drop the ball or let people down, we can’t. For us, each job is immensely important, if we don’t earn your trust, we don’t stay in business for the long term, its just that simple and hopefully can explain why our motivation and commitment to excellent is stronger than some of those larger franchises out there. In addition, the owner performs each job because he has skin in the game. We don’t put the reputation of our company in the hands of an hourly employee, we handle each job like it is our own home. So far, this strategy has gained us the top rated Marietta Carpet Cleaning company in the city of Atlanta. Take a peek at our Kudzu reviews to see why, the attention to detail, 20 years of experience and motivation is what makes the difference visit after visit.
Kennesaw Carpet Cleaning is our newest market
By · CommentsWe are proud to announce that Carpet Force has expanded into the Kennesaw Carpeting Cleaning Market. The fact that Cobb County is one of the fastest growing counties in the United States has helped contribute to this business decision. The simple fact is too many of our existing customers have moved to Kennesaw and started pulling our operations further north anyway. One thing we won’t do is say no to our existing customers, so when they move, we are going along with them. We are eager to expand into the rapidly growing Kennesaw Carpet Cleaning market.
We have been in business for over 20 years now. One of the primary advantages we have over our competitors is that we know the terrain out there. We have been in all of the neighborhoods from the newer ones to ones that have been around back in the 1980s. What that means is we know how to treat all of types of carpeting in Atlanta. We have seen all of the types and even know the builders who put in the vast majority of carpeting out there. What this means is we have focused on those specific types of carpeting ahead of time so we are prepared. An example of this is our chemical stain removal treatments. Since we know the neighborhoods, we know what chemicals will work best for stain removal and/or dyeing.
Another advantage that we bring to the Kennesaw Carpet Cleaning marketplace is array of services. Most carpet cleaning companies offer just cleaning or stain removal. Along with those basic services, we offer dyeing, stretching, upholstery cleaning and even interior car carpet cleaning. Our vision has always been to be a one stop shop. In addition to our carpet cleaning specialities, we have an tremendously strong network of non-competing house hold related services.
Since we have been around for over 20 years, we know who can be trusted out there and who can’t be. If you require a handyman, window cleaner or even a maid service, we know who to use. Because our reputation is at stake, we don’t take chances with our service or recommendations. We invite you to call our references or check out our reviews to see why we continually rank among the highest carpet cleaning services in the city of Atlanta. Give us a call for a free estimate and give us a try, you will not be disappointed. We have thousands of happy customers who can testify to that.
Mableton Carpet Cleaning is our fastest growing sector
By · CommentsThere is no coincidence that as Cobb County continues to be one of the fastest growing in the country, our Mableton Carpet Cleaning practice continues to expand as well. Being in the right place at the right time is one small part of our formula to success. The largest part of our success is our training and experience. Since we work on commission and not by the hour, it is our best interests to earn our work by performance. The word on the street is that hourly employees are not as motivated as those that are on commission. To add additional motivation, small business owners only have their service to go by. If they do a poor job they are not invited back. Our entire business strategy is to earn your repeat business each and every visit.
Part of our success has not only been building an excellent reputation within the Mableton Carpet Cleaning community. Our reputation has spread from other non-competing small business owners. An example of this has been our relationship with Amazon Cleaning. Even though they are a residential maid service and do not offer carpet cleaning service, they contacted us in late 2008. Since so many of their customers were requesting carpet cleaning, they had to find a service they could trust to handle this demand. Now, almost one year later, we have successfully cleaned for over 100 of their customers without a single complaint. This relationship is one small example of how small businesses are bonding together to survive during a down economy.
Another example of teamwork is sharing intellectual property with other companies. An example of this is marketing and organization. Since our Mableton Carpet Cleaning company does not compete with Amazon Cleaning, we are able to share information on how to help our businesses operate as efficiently as possible. The end result is we are able to save time by not having to reinvent the wheel. Another benefit is we are able to save money in research and development. Instead, we focus on one area of operations and climb to the top of the ladder. Then other companies barter for that information by sharing their strengths with us. We have always felt that a healthy business transaction allows for all sides to win. A win-win scenario is how we stay in business and keep our customers happy. As the economy begins to warm up, watch for us at Carpet Force to still continue the information barter system to stay on the cutting edge of efficient business operations.
Our biggest strength at Carpet Force is our wide array of knowledge regarding carpeting. Instead of sending an hourly employee to your home, the owner is the one who performs the service each and every time. What this means is you get the absolute best service possible for all of your Atlanta Carpet Cleaning needs. Our versatility is what keeps our customers coming back time after time. Not only can we remove the most difficult stains with state of the art safe chemicals but we have over 15 years of experience and the rare knowledge required to approach a problem from numerous different ways. Instead of just giving up, we can patch, dye, stretch or use advanced chemical stain removal. We are prepared to go the extra mile to get ‘er done.
Besides just carpet cleaning and stain removal, we can handle any kind of curve ball thrown our way. Some of the damage that we restore are cigarette and pet stains. Our chemicals are pet and child safe, if we can’t get it out, nobody can. At Carpet Force, we like to approach a problem from several different angles. Instead of quiting, we can take a different approach to restore your carpeting. A prime example of this is our dyeing method. If a stain can’t be removed, we can dye it for you. This is a cost effective approach and in the end that is what our service is all about. We want to minimize your costs so that we can earn your trust for repeat business. We realize that it is a privilege have our clients as customers, we continue to earn the right to serve by ongoing fair and ethical business conduct. In the final analysis, our versatility is the reason why we continue to expand our Atlanta Carpet Cleaning operations in a down economy. By being able to provide elite level services that are rare in the market place, we are winning over our customers one at a time. The very model of trust is to be given a responsibility and not abuse the privilege, by safeguarding our customers’ finances, we are able to earn the right to do business on the long term, which is what it is all about.
Additional services which we provided are upholstery cleaning and car interior cleaning. We can also patch carpeting if there is a tear. If your carpeting needs stretching, well, we can do that too. In the most simplistic terms, we have a doctorate in carpetology. This means that we have the skill set necessary to fix any problem that can be fixed.
